Open-source Zendesk alternatives

2 open-source alternatives to Zendesk, curated: Freescout, Zammad. Each is open-source; compare license and links below.

ToolWhat it isLicenseOpen source
FreescoutFreeScout is a free, self-hosted OSS open source alternative to Zendesk and Help Scout — a help desk and shared inbox with unlimited agents (AGPL-3.0).AGPL-3.0yes
ZammadZammad is a web-based open source helpdesk — email, chat, phone and social ticketing in one, a self-hosted OSS alternative to Zendesk (AGPL-3.0).AGPL-3.0yes

Positioning is each tool's own description; open-source status is evidence-based. See each linked entry for details.